Terms of Service

Last updated: July 11, 2026

OVERVIEW

Welcome to PuppyLoveClub. PuppyLoveClub is an online retail brand operated by Qrange Digital Ltd., a company registered in British Columbia, Canada. Throughout these Terms of Service, the terms “we,” “us,” and “our” refer to Qrange Digital Ltd., operating the PuppyLoveClub online store.

Qrange Digital Ltd. operates this store and website, including all related information, content, features, tools, products, and services, to provide customers with a curated shopping experience (collectively, the “Services”). PuppyLoveClub is powered by Shopify, which provides the ecommerce platform that enables us to offer the Services.

These terms and conditions, together with the policies referenced in them, constitute our “Terms of Service” or “Terms” and describe your rights and responsibilities when you access or use the Services.

Please read these Terms carefully. They contain important information about your legal rights, including provisions relating to warranty disclaimers and limitations of liability.

By visiting, interacting with, or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms or the Privacy Policy, you must not access or use the Services.

SECTION 1 – ACCESS, ELIGIBILITY, AND ACCOUNTS

By using the Services, you represent that you are at least the age of majority in your province, state, or jurisdiction of residence. If you permit a minor dependent to use the Services on a device that you own or control, you are responsible for that use.

To access certain features or make a purchase, you may be required to provide information such as your name, email address, billing information, payment information, telephone number, and shipping address. You represent that all information you provide is accurate, current, and complete and that you have the right to provide it.

You are responsible for maintaining the confidentiality and security of your account credentials and for all activities conducted through your account. You must notify us promptly if you suspect unauthorized access to your account.

You may not sell, transfer, assign, or license your account to another person.

SECTION 2 – OUR PRODUCTS

We make reasonable efforts to describe and display our products accurately. However, colors and product appearance may vary depending on your screen, device, lighting, and display settings.

Product dimensions and measurements are approximate unless expressly stated otherwise. Minor variations may occur due to manufacturing processes or measurement methods.

Product photographs may include props or complementary products for styling purposes. The product title, description, variant selection, and “What’s Included” information determine what is included with your purchase.

We do not guarantee that every product’s appearance will be identical to how it appears on your screen. Nothing in these Terms limits any rights you may have when a product is materially different from its description.

We may update product descriptions, specifications, prices, or availability when reasonably necessary. We may also discontinue a product or limit the quantity available to any person, geographic region, or jurisdiction.

SECTION 3 – ORDERS AND ACCEPTANCE

Submitting an order constitutes an offer to purchase the selected products. An order is not accepted until we confirm acceptance and successfully process the applicable payment.

We may decline, limit, or cancel an order when reasonably necessary, including in cases of suspected fraud, unauthorized payment, pricing or inventory errors, shipping restrictions, or suspected commercial resale.

If we decline, modify, or cancel an order after it has been submitted, we will make reasonable efforts to notify you using the email address, telephone number, or billing information provided with the order.

Please review your order carefully before submitting it. Cancellation requests may be submitted within the timeframe stated in our Return & Refund Policy, but cancellation cannot be guaranteed after order processing has begun.

Products purchased through the Services are intended for personal or household use unless we have agreed otherwise in writing.

SECTION 4 – PRICES, CURRENCY, AND PAYMENT

Prices are displayed in the currency applicable to the selected market. Canadian customers generally see prices in Canadian dollars, and United States customers generally see prices in United States dollars.

The price charged will be the price shown at checkout when the order is submitted, subject to any valid discount or promotion applied to the order.

Unless expressly stated otherwise, product prices do not include applicable taxes, shipping fees, customs duties, import taxes, brokerage charges, or other government-imposed charges.

Prices, discounts, and promotions may change without prior notice. Changes will not affect an order that we have already accepted, except where correction is required by applicable law or where an obvious pricing error occurred.

Promotions may be subject to separate eligibility requirements, exclusions, redemption instructions, or expiration dates. If promotional terms conflict with these Terms, the specific promotional terms will govern that promotion.

You agree to provide current, complete, and accurate billing and payment information. You represent that you are authorized to use the payment method submitted with your order.

SECTION 5 – SHIPPING AND DELIVERY

We currently offer standard shipping to eligible addresses in Canada and the United States.

Orders are generally processed within 1–3 business days, Monday through Friday, excluding public holidays. Standard shipping transit time is generally 14–20 business days after processing.

Including processing time, most orders are expected to arrive within approximately 15–23 business days. Remote or rural destinations, customs processing, carrier disruptions, severe weather, public holidays, and other circumstances outside our reasonable control may require additional time.

Delivery estimates are estimates and are not guaranteed delivery dates. We will nevertheless make reasonable efforts to fulfil and deliver orders within the disclosed timeframe.

Shipping charges, free-shipping thresholds, tracking procedures, customs information, and other delivery terms are described in our Shipping Policy, which forms part of these Terms.

Risk of loss will be allocated in accordance with applicable law. Nothing in these Terms transfers risk to a customer earlier than permitted by applicable consumer-protection legislation.

SECTION 6 – RETURNS, REFUNDS, AND CANCELLATIONS

Eligible return requests may be submitted in accordance with our Return & Refund Policy.

Our Return & Refund Policy explains:

• the return-request window;
• the condition required for returned products;
• how to request return authorization;
• which products are non-returnable;
• who is responsible for return shipping;
• how damaged, defective, incorrect, or materially misdescribed products are handled;
• when approved refunds are issued; and
• how cancellation requests are handled.

Please do not send a product to an address displayed on our website unless our customer-support team has specifically authorized the return and provided return instructions.

Nothing in our Return & Refund Policy or these Terms limits any mandatory rights or remedies available under applicable consumer-protection law.

SECTION 7 – INTELLECTUAL PROPERTY

The Services and their content—including text, graphics, photographs, videos, audio, page layouts, product descriptions, designs, and other materials—are owned by Qrange Digital Ltd., operating the PuppyLoveClub brand, or are used with permission from our licensors, suppliers, or service providers.

The Services and their content are protected by applicable copyright, trademark, and other intellectual-property laws.

You may access and use the Services only for personal, lawful, and non-commercial purposes. You must not reproduce, distribute, modify, republish, publicly display, sell, license, scrape, or exploit content from the Services without prior written permission from the applicable rights holder.

PuppyLoveClub names, logos, designs, product names, and slogans may be trademarks, brand identifiers, or other intellectual property belonging to Qrange Digital Ltd. or its licensors. You may not use them in a manner likely to cause confusion or imply sponsorship, endorsement, or affiliation without written permission.

Shopify’s names, logos, products, and services belong to Shopify or its applicable affiliates. Other names, logos, and trademarks displayed through the Services belong to their respective owners.

SECTION 8 – OPTIONAL AND THIRD-PARTY TOOLS

We may provide access to tools, integrations, applications, or services offered by third parties. We may not monitor or control those third-party tools.

Third-party tools are provided subject to the applicable third party’s terms and privacy practices. You are responsible for reviewing those terms before using a third-party service.

To the extent permitted by law, we are not responsible for harm caused solely by a third-party tool that we do not control. This provision does not exclude responsibility that cannot legally be excluded.

New tools, resources, or features introduced through the Services may also be subject to these Terms.

SECTION 9 – THIRD-PARTY LINKS

The Services may contain links to websites or resources operated by third parties. These links are provided for convenience and do not necessarily constitute an endorsement.

We do not control third-party websites and are not responsible for their content, availability, security, products, services, or privacy practices.

Before completing a transaction with a third party, you should review its terms, policies, and practices. Questions relating solely to a third party’s products or services should be directed to that third party.

SECTION 10 – RELATIONSHIP WITH SHOPIFY

PuppyLoveClub is powered by Shopify, which provides the ecommerce platform used to make the Services available.

Purchases made through the PuppyLoveClub store are transactions directly between you and Qrange Digital Ltd., operating the PuppyLoveClub brand. Shopify is not the seller of PuppyLoveClub products.

Shopify may process certain information and provide technical or payment-related services in accordance with its own terms and privacy practices.

SECTION 11 – PRIVACY

Personal information collected through the Services is handled in accordance with our Privacy Policy.

Because the Services are hosted through Shopify, Shopify may collect and process personal information relating to access to and use of the Services. Information may also be shared with payment providers, delivery providers, analytics providers, and other service providers when necessary to operate the store and fulfil orders.

Please review our Privacy Policy for information about the categories of information collected, the purposes for which information is used, disclosures to service providers, international data processing, data-retention practices, and applicable privacy rights.

SECTION 12 – REVIEWS AND FEEDBACK

If you submit a review, photograph, suggestion, idea, proposal, or other feedback (“Feedback”), you represent that you own or otherwise have the necessary rights to submit it.

You grant Qrange Digital Ltd. a non-exclusive, worldwide, royalty-free license to use, reproduce, adapt, publish, display, and distribute the Feedback for operating, improving, and promoting the Services, subject to applicable privacy and consumer-protection laws.

You must disclose any compensation, free product, discount, or other incentive received in connection with Feedback when required by law.

Feedback must not infringe another person’s intellectual property, privacy, publicity, or other rights. It must not contain unlawful, defamatory, abusive, misleading, obscene, or malicious content or harmful software.

We may moderate or remove Feedback that violates these Terms, but we are not required to monitor every submission.

SECTION 13 – ERRORS, INACCURACIES, AND OMISSIONS

Information made available through the Services may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, shipping charges, transit times, inventory, or availability.

We may correct errors and update inaccurate information when reasonably necessary. If a material error affects an order you have already submitted, we will make reasonable efforts to notify you and provide any remedies required by applicable law.

Nothing in this section permits us to avoid an accepted order or consumer obligation contrary to applicable law.

SECTION 14 – PROHIBITED USES

You may use the Services only for lawful purposes. You must not use the Services:

• for unlawful, fraudulent, deceptive, or malicious activities;
• to violate applicable international, federal, provincial, state, or local laws;
• to infringe intellectual-property, privacy, publicity, or other rights;
• to harass, threaten, abuse, defame, or harm another person;
• to submit false or misleading information;
• to distribute spam, phishing messages, malware, viruses, or other harmful code;
• to impersonate another person or organization;
• to scrape or collect information through unauthorized automated means;
• to interfere with the security or operation of the Services; or
• to circumvent access controls, payment systems, or security features.

We may restrict or terminate access when we reasonably believe these Terms have been materially violated, subject to applicable law.

SECTION 15 – TERMINATION

You may stop using the Services at any time.

We may suspend or terminate access to the Services if you materially violate these Terms, engage in fraudulent or unlawful activity, threaten the security of the Services, or create material risk for us or other users.

Termination does not affect rights or obligations that arose before termination. Provisions that by their nature should continue—including intellectual property, privacy, payment obligations, limitation of liability, indemnification, governing law, and dispute-related provisions—will survive termination.

SECTION 16 – DISCLAIMER OF WARRANTIES

We make reasonable efforts to ensure that the Services and product information are accurate and functional. However, subject to any warranties or rights that cannot be excluded under applicable law, the Services are provided on an “as available” basis.

We do not guarantee that access to the Services will always be uninterrupted, error-free, or completely secure.

Nothing in these Terms excludes or limits statutory warranties, guarantees, conditions, rights, or remedies that cannot legally be excluded or limited.

SECTION 17 – LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Qrange Digital Ltd., operating the PuppyLoveClub brand, and its directors, officers, employees, contractors, service providers, affiliates, and licensors will not be liable for indirect, incidental, special, punitive, or consequential losses arising solely from the use of the Services.

This may include loss of profits, revenue, savings, data, or business opportunities where such losses were not reasonably foreseeable.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, gross negligence, wilful misconduct, personal injury caused by negligence, breach of mandatory consumer rights, or any liability that cannot legally be excluded or limited.

Where liability cannot be excluded but may be limited, it will be limited only to the maximum extent permitted by applicable law.

SECTION 18 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Qrange Digital Ltd., operating the PuppyLoveClub brand, and its officers, directors, employees, contractors, affiliates, and service providers from third-party claims arising directly from:

• your material breach of these Terms;
• your unlawful use of the Services;
• your violation of another person’s rights; or
• content you knowingly submit in violation of these Terms.

This obligation does not apply to claims caused by our own breach, negligence, unlawful conduct, or failure to comply with applicable law.

SECTION 19 – SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.

The remaining provisions will continue in effect.

SECTION 20 – WAIVER AND ENTIRE AGREEMENT

Our failure to enforce a provision of these Terms does not waive our right to enforce it later.

These Terms, together with the policies incorporated by reference, constitute the agreement between you and us concerning your use of the Services and supersede prior communications relating to the same subject matter.

Nothing in this section excludes representations, disclosures, or consumer rights that cannot be excluded under applicable law.

SECTION 21 – ASSIGNMENT

You may not transfer your rights or obligations under these Terms without our prior written consent, except where applicable law provides otherwise.

We may assign or transfer our rights and obligations as part of a merger, corporate reorganization, financing, or sale of all or part of the business, provided that doing so does not reduce any mandatory rights you have under applicable law.

SECTION 22 – GOVERNING LAW

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict-of-law principles.

Any dispute may be brought before the courts or tribunals having lawful jurisdiction. Nothing in these Terms prevents a consumer from exercising rights or bringing proceedings in another jurisdiction where applicable consumer law gives that consumer the right to do so.

SECTION 23 – CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to the Services, our business practices, or applicable legal requirements.

The current version will be posted on this page with an updated effective date. When required by applicable law, we will provide additional notice of material changes.

Your continued use of the Services after updated Terms become effective constitutes acceptance of those changes, except where applicable law requires another form of consent.

SECTION 24 – CONTACT INFORMATION

Questions about these Terms of Service may be sent to:

Legal business name: Qrange Digital Ltd.
Brand: PuppyLoveClub
Company jurisdiction: British Columbia, Canada
Customer support email: support@puppyloveclub.co
Customer operations: Vancouver, British Columbia, Canada

PuppyLoveClub is an online store operated by Qrange Digital Ltd.